conflict resolution in workplace

Read Chapters 4 (“Negotiation”) and 8 (“Potpourri”) in the Masters and Albright book “The Complete Guide to Conflict Resolution in the Workplace” before our next class. Also, read the attached employment arbitration award authored by Arbitrator M. Catherine Farrell and answer the following questions in the text box provided:

1. What are the two forms of discrimination that the Claimant has alleged in this case?

2. How did the Arbitrator decide on each of these allegations and what criteria was used to base these decisions?

3. In one sentence, state the employer’s (“Respondent’s”) position.

4. On page 7 of the Award, the words, “prima Facie” appear. Please define this term.


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