Outline the most important aspects of quality management

Given the scenario outlined in the case study:

  1. How would you go about determining the cost of quality for Hotel Escargo?
  2. Provide cost of quality examples in the hotel industry for:
    • Appraisal costs
    • Prevention costs
    • Internal failure costs
    • External failure costs 
  1. Based on the information in the case study, which of these costs do you feel are relevant to Hotel Escargo and why?

quality mangemnt   No plagerisim, References


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